Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Returns that do not meet these criteria may not be accepted.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to keep proof of shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 7-10 business days after the inspection is complete. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can place a new order at your convenience.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to opened or used products. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns for items that do not meet our return policy criteria.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure your experience with voltagesvibe.com is satisfactory. Your feedback is important to us, and we strive to address all inquiries promptly.